Look beyond the feedback form

A positive workshop rating tells you how participants felt about the experience. It does not, on its own, tell you what changed at work.

Agree the intended change first

Before the session, identify one or two behaviours participants should use. Ask the manager what evidence of those behaviours would be practical to observe.

Check understanding and practice

Use a realistic task, demonstration or scenario during learning. Give feedback against clear criteria. Where appropriate, compare performance before and after practice.

Follow up in the workplace

Agree a suitable follow-up interval with the team. Ask participants for a specific example of what they used, what happened and what got in the way. Ask managers what they have observed, respecting employee privacy.

Keep a simple evidence log

• The behaviour or skill being practised.
• A dated example or observation.
• Barriers and support provided.
• The next action and review date.

Be careful with conclusions

Sales, productivity and error rates can change for many reasons. Describe the evidence you have and its limits. Use it to improve the learning and workplace support, rather than treating a single number as proof.